Pustakonline.com aim to process and dispatch your order within 24 hours once the order is confirmed. You are requested to be available on the provided contact number so our team can reach you.
Please note that if the item(s) on your order are unfit for dispatch due to quality or any other reason, they will not be shipped or will be shipped partially. You will be informed via phone or email in case a shipment is delayed due to any given reason.
COD orders are verified via telephone or email before dispatching. However, in case of repeat customers, Clearance sale and other promotions orders may be processed without telephonic verification.
The estimated average delivery time across India is 3 to 10 working days.
We offer free Delivery for all the orders above Rs. 2000/- . However, if your order is below Rs. 2000/- then standard delivery rates will be charged based on the payment method.
The estimated delivery time for international order is 7 to 15 working days after the order has been dispatched.
Any Return or exchange is eligible if it is claimed at the time of Purchase/delivery and it meets our criteria:
- The product is manufacturing defect (Misprint, incomplete).
- The product delivered does not match the product ordered.
- The product is in its original and undamaged packing (careful opened package will not be considered damaged).
- In case of REFUND shipping and handling charges will not be refunded.
- This policy applies to Indian orders only.